Forward Thinking August 4 2009

5 Questions to Test Social Media Expertise Scott Loring

Social media ‘expert’ is an undefined term, so use caution when working with someone who claims to be one.

As you consider their services, ask these five questions and find out if they are seeing the big picture. If their answers don’t address the objectives of a good content strategy, move along.

1. How do you determine which channels and platforms we should be playing on?

If you’re producing quality content, you need it to reach and engage the right audience. Just tossing it onto the “it” channel du jour doesn’t mean you’re maximizing its potential.

2. How do you determine where we should have a presence in the future?

The logical follow-up to question one. Things change quickly and frequently in the online world. MySpace yesterday is Facebook today. What’s the plan for tomorrow and the next day?

3. How will you apportion our budget across these channels?

Different channels, different needs. Each channel or platform requires more or less spend, financial and human. What’s their budgetary plan for you?

4. What’s your approach to distributing content to a variety of audiences?

If all they know is Facebook and Twitter, they’re not doing their homework or exploring new channels; nor are they addressing your unique needs or the value of niche audiences.

5. How frequently should we publish?

If the answer is anything less than very frequently, move on. The life span of content, no matter how engaging, is brief. To stay relevant, content should be perpetually produced.

The takeaway

Ask these questions and you may get some surprising answers — or blank stares. But the answers will give you the necessary insight to judge any social media strategy. You’ll learn whether your local neighborhood ‘expert’ recognizes the long-term strategic goals your company should be developing in 2010.

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5 Comments »

Comments (5)

  1. Spike Jones says:

    How about: Tell me about your SM experience and show me some case studies that you’ve been involved with.

    • Andrew Davis says:

      Spike,
      This is a really good question. However, I think a better question might be: How have you used your strategy to execute successful, long term relationships with a well-defined audience?

      Does that work? I think what’s important is that there needs to be a sound strategy behind any success. I’ve seen too many people relying on ‘viral’ one-off successes that actually do make an impact but they are difficult to replicate and many times have no strategic thinking behind them.

      Thanks for participating. Great question!

  2. [...] This post was Twitted by hiking_yogini [...]

  3. Miechelle says:

    My fondest wish would be for you to have a nice share button on your posts so that I can click it easily and spread the good ideas …..

    • Andrew Davis says:

      Miechelle,
      Thanks so much for your suggestion here.
      We used to have (and for some of our clients we’ve used) tools like ShareThis installed on the blog so you can easily share stuff.
      We didn’t see many people using it… but maybe things have changed. I’ll ask Eric here in the office if he can re-install it and we can try again!
      Thanks for the heads up! Much appreciated!
      - Drew

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